Frequently asked questions

ServasBot Inbox is the website chat where the AI answers first and your team takes over in the same window. The bot pauses as soon as a team member takes over. Purchase interest and callback requests go to your team by email, with contact details and the request. We set everything up and run the knowledge base for you every week.

For businesses whose customers ask before they buy: prices, sizes, suitability, availability, delivery time, process. Typically two people in customer service and more enquiries than people.

An AI add-on is software. Someone on your team maintains the knowledge and checks the answers without measuring the result. ServasBot does this every week: we review the conversations, send you open questions with a suggested answer and prove the result in the monthly report.

You do not need an extra tool. The Inbox replaces your current chat tool. During the move both run in parallel for two weeks. After that you switch off the old tool.

Yes, if your customers ask questions before they buy. Handovers to your team go by email. There is currently no connection to your shop system for order data. For order questions the AI shows the way to the status: customer account, shipping email, tracking. It passes problem cases to your team with the order number.

DI Hartmut Wernisch from Villach, Austria. He spent seven years as Service Owner at Spar ICS for access and security in Slovenia, Croatia and Italy. Before that he was Technical Lead at a hosting company, responsible for team, budget and monitoring. To him, operation means: measure, improve, report.

Because we run every knowledge base ourselves. Every week we review the conversations and write suggested answers, and every month we write the report. That is why we are taking on 4 customers right now.

Up to 1,500 chat conversations per month: €990 per month with 10 users. Up to 3,000 chat conversations per month: €1,490 per month with unlimited users and a 60-minute quarterly review. Both tiers include knowledge from your website and your documents, conversation scoring, the weekly email, the monthly report, suggested answers for your team and Facebook Messenger on request. Setup is a one-time €1,900. Annual partners pay no setup fee. Phone intake is an add-on from €119 per month. All prices exclude VAT.

Not with the price steps. After every 4 new customers the list price goes up for new customers, yours does not. Once a year we adjust your price to the Austrian consumer price index, for the first time 12 months after the contract starts and with two months notice. Otherwise we do not change it.

You choose. As an annual partner the Inbox runs for 12 months and there is no setup fee. If you cancel before the end, you pay the €1,900 setup. After 12 months you cancel monthly, with no new commitment. On the monthly variant there is no fixed term: either side cancels the Inbox monthly by email, effective at the end of the month, and you pay the setup only after acceptance. In both variants you pay monthly.

Two guarantees. First, 30 days money back, setup included, no reason needed. Second, live in 14 days, or you do not pay the first month. The only condition: your documents arrive within 3 working days after the first call. Every month the report shows the share of conversations the AI handles without a handover to your team.

A conversation ends when no message arrives for 24 hours. The next message after that starts a new conversation. This applies in the website chat and in Facebook Messenger. This applies to the Inbox and to self-service alike. Fair use: up to 10 messages per conversation on average. If a month's average is higher, every 10 messages count as one conversation. Spam and tests do not count.

If you are above your allowance for two months in a row, you move to the next tier from the following month. Never retroactively. For more than 3,000 chat conversations per month we make an offer on request.

Only these, all excluding VAT: a one-time €1,900 for setup on the monthly variant (annual partners pay none) and €190 per month for each additional channel, for example a second website. If you book phone intake, add €119 per month for S or €359 for M, a one-time €490 setup and €15 per 100 extra minutes. Annual partners get S free for 3 months, setup included. Nothing else.

Yes. If you want to set up and maintain the chatbot yourself, there is self-service: Chatbot Standard at €49 and Chatbot Plus at €99 per month, with a 30-day free trial. For appointment booking there is Chatbot Pro at €199 per month. You get knowledge from your website and documents, the widget, a dashboard, tutorial videos and email support. No Inbox service, no weekly email, no report, no reply suggestions and no guarantee. Go to self-service.

Setup takes 14 days. We start with a 30-minute intake. Then we prepare the knowledge from your documents and your website and agree the handover rules with you. Finally the Inbox runs in parallel with your current chat tool for two weeks.

At the start, a 30-minute intake and your documents. After that you approve the suggestions from the weekly email each week. We handle the rest.

We review the conversations. You receive open questions as a weekly email with a suggested answer. You approve with one click or correct it. The knowledge grows from your customers’ real questions.

The number of conversations, the share the AI resolved, the handovers to your team, the most frequent topics and the open gaps.

Your team member clicks “Take over” in the inbox and the bot pauses at once. As long as the team has not replied yet, one button gives them a draft answer. They edit it and send it as their own reply. The takeover log shows who paused and resumed the bot and when.

Yes. Under a team reply you click “Save as FAQ”. The reply becomes an FAQ entry in your knowledge base, with a test case for our quality review. From then on the AI answers this question itself.

On buying interest or a callback request the AI asks for name and contact. The new lead shows up as a notice on every dashboard page and goes to your team by email. In the lead list you set the status: New, Contacted, Won, Done. One click opens the conversation.

You decide per topic. We set it up in the bot’s instructions and change it when you ask. Whatever the AI should not answer on its own, it hands over to your team.

It says so openly and hands over to your team. If nobody is in the chat, the contact details and the request go to your team by email. The question appears in the next weekly email with a suggested answer, so the AI answers it next time.

The AI answers only from your knowledge base and does not invent information. We review the conversations every week and fix weak answers through the weekly email. You save a better reply from your team as an FAQ entry with one click.

Yes. In the inbox, every bot answer shows the documents it is based on. Your team checks an answer right at the source.

We handle it. You email us new content or changes, and we put them in place within 48 hours. On top of that, every week you receive open questions from real conversations as a weekly email with a suggested answer, which you approve with one click.

Yes. The dashboard shows websites, documents and FAQ entries in one view. The Inbox has no page limit, in self-service you see your allowance there. The knowledge base belongs to you and you export it at any time. The monthly report shows the most frequent topics and the open gaps.

Optionally yes, through Cal.com. In the Inbox on request, in self-service with the Chatbot Pro plan. You connect your Cal.com account. The bot names free slots in the next 7 days and books once the guest confirms with name and email. Name and email go through your account to Cal.com in the US. Your privacy policy has to cover this. Without Cal.com, purchase interest and callback requests go to your team by email with contact details. The AI does not create orders.

Open the live demo on this page and ask your own questions. For the free question check you send us 10 real customer questions and we add 20. We build a test bot from the key pages of your website and show you within 48 hours what it answers and where knowledge is missing. Then you test the bot yourself for 7 days. As a customer you get 30 days money back, including setup, no reason needed. Request the question check or a slot through the contact form.

An AI phone assistant answers calls outside your hours or when the line is busy. It records name, request, callback number and, if needed, the order number, and emails the summary to your team. It forwards emergencies to a mobile number.

There are two packages, cancel monthly. S: €119 per month with 1,000 minutes and 1 phone number. M: €359 per month with 3,600 minutes, 3 phone numbers and 3 calls at once. Extra minutes cost €15 per 100. Each additional phone number costs €9 per month. Plus a one-time €490 setup, all excluding VAT. Phone intake is optional in both Inbox tiers. Annual partners get S free for 3 months, setup included. Without the Inbox phone intake is available on request.

No. Your number stays. You activate the phone inbox with call forwarding.

Yes. Processing takes place in the EU with hosting in Germany. We use a European language model (Mistral). You get a data processing agreement and the list of processors. No data transfer to the US or other third countries. The only exception is the optional appointment booking through Cal.com, if you switch it on.

TLS 1.3 encryption for all data, servers in Germany, no sharing of data with third parties, and regular security updates. The widget starts only on the domains you allow in the dashboard.

On servers in Germany. No data transfer to the US or other third countries. The only exception is the optional appointment booking through Cal.com, if you switch it on.

The knowledge base belongs to you. You export it at any time, also before the contract ends. After that we delete all of your data from our servers.

Yes. Art. 50(1) of the EU AI Act (in force since 2 August 2026) requires people to be told when they are talking to an AI. The duty falls on the provider of the AI system, meaning us, not on you as the operator. ServasBot meets it automatically: a permanent “AI assistant” label in the header and, at the start of the conversation, the note “You are chatting with an artificial intelligence.”, in eight languages matched to the visitor’s browser language, in the website chat and in Facebook Messenger. This applies in every plan and is not tied to any setting. Nobody switches it off by mistake. Other AI Act duties, such as AI literacy under Art. 4, remain your responsibility. What the disclosure duty means for your business.

We handle it during setup. If you have your own developer or agency, we coordinate with them directly.

Yes. You maintain the allowed domains in the dashboard. The widget starts only on these websites. On other sites it stays off.

The website chat and the phone inbox. Facebook Messenger is available as a channel on request. We do not offer Instagram or WhatsApp. Each additional channel costs €190 per month.

A European language model (Mistral), hosted in Germany. When searching, the bot finds exact details such as product or order numbers and at the same time understands the meaning of the question. So it recognises that "return", "exchange" and "send back" are the same request. From all the matches it selects the most relevant.

No. We handle setup, integration, maintenance and day-to-day operation. You approve suggested answers.

Yes. ServasBot replies in the language of the question, including German, English, French, Italian, Spanish and Dutch.

Yes. The chat runs on desktop, tablet and smartphone.

No. The chat appears as a small icon in the corner and opens only on click. No pop-up. We adapt its design and behaviour to your website.