Frequently asked questions

ServasBot is an AI chatbot service from Austria. You have the choice: self-service from €49, where you set things up yourself and maintain them with tutorial videos, 30 days free, cancel anytime, or personally managed (currently via waitlist), where we handle the entire setup, preparation, support and optimisation. Both are GDPR-compliant and EU-hosted.

The founder is DI Hartmut Wernisch, an AI automation engineer from Villach, Carinthia. He has more than 20 years of experience in artificial intelligence and cloud technology.

Ideal for small and mid-sized businesses, service providers, agencies and trades with 1-25 employees that need digital support in customer contact or internal processes.

If you regularly answer the same questions (opening hours, prices, how things work), miss enquiries outside office hours, or want to free your team from repetitive tasks, then yes. ServasBot works 24/7 and costs a fraction of an extra hire.

You get both with us. With self-service (from €49, 30 days free, cancel anytime) you build and maintain the bot yourself, but on our GDPR-compliant, EU-hosted platform with tutorial videos, not on an anonymous builder like Chatbase or Botpress. With Managed (personally handled, currently via waitlist) we take care of setup, professional preparation of your documents and ongoing optimisation. You save time and get the best answer quality.

You have the choice between self-service and full-managed, both on a GDPR-compliant, EU-hosted platform. With the managed service we do not just handle the setup, we also prepare your knowledge professionally for AI search, review the chats continuously and optimise the answers. Plus a direct point of contact (DI Wernisch personally) and transparent prices with no hidden costs.

Full-managed means we take care of everything: setup, professional preparation of your documents for AI search, integration on your website, ongoing review of chat histories, answer-quality optimisation and knowledge-base updates. You send us new content, we do the rest. Unlike self-service, where you upload and maintain everything yourself.

Self-service: Chatbot Standard € 49/month, Chatbot Plus € 99/month when you set up and maintain it yourself. 30 days free, cancel anytime, optional onboarding € 199 one-time. Managed (personally handled, currently via waitlist): Chatbot Standard € 499/month plus € 1,500 one-time setup, Chatbot Pro € 799/month plus € 2,500 one-time setup, with actions (booking appointments, sending emails), CRM integration, a higher message allowance and a larger knowledge base. Enterprise on request. All prices exclude VAT.

There is no minimum term. The contract can be cancelled monthly. A short email is enough, no hidden hurdles.

No. The prices are transparent. There are no hidden fees and no surprises.

Yes, you can switch between plans at any time.

Both are available with us. With self-service (from €49, 30 days free, cancel anytime) you build and maintain the bot yourself, supported by tutorial videos, the affordable entry point for do-it-yourselfers. Managed is personally handled and currently runs via a waitlist: we prepare your documents professionally for AI search, train them for your industry and keep optimising. It is exactly this preparation that delivers noticeably better answers and explains the price difference. Both routes are GDPR-compliant with EU hosting. You can find a detailed comparison on the "Self-Service or Managed" page.

The AI phone assistant is an add-on to the chatbot and starts at €99/month plus €990 setup. If you book it together with a chatbot plan, you get 15% off the add-on. For bigger requirements we put together an individual offer.

Yes. For bigger requirements such as custom integrations (e.g. Salesforce or SAP), an on-premise setup or white-label, we put together an individual enterprise offer. Just get in touch via the contact form.

A part-time employee (20h/week) handling customer enquiries costs around € 1,500/month. Chatbot Standard costs € 499/month. That saves roughly two thirds of your running costs, with 24/7 availability.

With self-service you test everything free for 30 days anyway, cancel anytime. With the managed plan, if you are not satisfied within the first 30 days we refund everything, including the setup fee. No ifs or buts. (Enterprise plans excluded.)

Yes, fully. All data is stored in the EU (primarily Germany). We do not use personal data without consent and provide all legally required opt-in/opt-out controls. No data transfer to the US or other third countries.

TLS 1.3 encryption for all data, servers exclusively in Germany/the EU, no sharing of data with third parties, and regular security updates.

All data is stored on servers in the European Union (primarily Germany). No data transfer to the US or other third countries.

Your documents and content belong to you. After cancellation we delete all of your data completely from our servers. GDPR-compliant and with nothing left behind.

Yes. Art. 50(1) of the EU AI Act (effective 2 August 2026) requires people to be told when they are talking to an AI. ServasBot does this automatically: a permanent “AI assistant” label in the header and, at the start of the conversation, the note “You are chatting with an artificial intelligence.”, in eight languages matched to the visitor’s browser language, on the web widget and Facebook Messenger. The disclosure is not tied to any setting someone could overlook or delete. Other AI Act duties, such as AI literacy under Art. 4, remain your responsibility.

With self-service you install the widget yourself in just a few minutes, and tutorial videos show every step. With the managed plan (currently via waitlist) we handle the integration for you. If you have your own developer, we are happy to coordinate directly and lend a hand.

ServasBot uses modern AI language models, hosted in Europe in a GDPR-compliant way. When searching, the bot reliably finds exact details such as product or order numbers and at the same time understands the meaning of the question. From all the matches it selects the most relevant. That way it really grasps what is meant.

With self-service you handle setup and maintenance yourself, tutorial videos guide you through every step, and you do not need any IT skills. With the managed plan (currently via waitlist) we take care of setup, integration, ongoing maintenance and the continuous optimisation of your bot completely.

Yes, the chatbot is fully responsive and works on all devices: desktop, tablet and smartphone.

No. The bot appears discreetly as a small chat icon in the corner and only opens on click. No intrusive pop-up, no nuisance. Its design and behaviour are adapted to your website.

Yes, ServasBot automatically replies in the language of the question. Thanks to modern AI language models, all common European languages are supported, including German, English, French, Italian, Spanish, Dutch and many more.

With self-service you upload new content yourself at any time. With the managed plan (currently via waitlist) you simply send us the new documents or the changes you want, and we usually roll out the updates within 24 hours.

Yes, complete transparency! You receive regular reports and can ask at any time which content your bot draws on.

Chatbot Standard includes up to 5,000 messages per month, Chatbot Pro up to 15,000 messages per month. If you go over, we will talk about an upgrade together.

The chatbot openly admits when it does not know something and offers alternative ways to get in touch (email, phone, contact form).

Yes. ServasBot reliably finds exact details like order numbers and at the same time understands the meaning of the question. So even for complex or differently phrased questions it finds the relevant information in your knowledge base and selects the best matches.

ServasBot searches in two ways at once. It looks at the exact keywords like product or order numbers and at the same time understands the meaning of the question. So it recognises that "return", "exchange" and "send back" are the same request. From all the matches it selects the most relevant. That way every customer gets the right answer, whether they enter an exact number or phrase it freely.

ServasBot answers strictly from your knowledge base and does not invent information. On top of that, we continuously review the chat histories and correct answers that are not ideal, so the bot keeps getting better over time.

Yes. ServasBot also works as an internal knowledge base, for example for onboarding, handbooks or frequent process questions. Your team finds information instantly, without having to ask colleagues.

Usually within 1-3 seconds. Your visitors get an answer immediately, with no waiting and no queue.

Automatic appointment booking is part of Chatbot Pro. In Chatbot Standard the bot can capture appointment requests and forward them to you.

Try the demo bot right here on the website and then start a 30-day free trial with self-service, cancel anytime. For Managed (currently via waitlist) we also offer a free 15-minute consultation.

With self-service you sign up, upload your documents and test the bot straight away with a 30-day free trial. With the managed plan (currently via waitlist) setup takes 7-14 business days, followed by 2-4 weeks of training and fine-tuning up to go-live.

You provide your content: FAQs, product information, price lists, documents (PDFs, Word files), website content. ServasBot processes and structures it automatically.