ServasBot Inbox features
What the Inbox does for your customer service
The AI answers your customers’ standard questions from your knowledge. Your team takes over in the same window. Every week we review the conversations and grow the knowledge. You approve with one click.
- Live in 14 days
- Processing in the EU
- 4 spots this round
- Hosting in Germany
- European language model (Mistral)
- AI disclosure under Art. 50 EU AI Act
- Changes within 48 hours
In the chat
What your customers and your team see in the chat window.
The AI answers, your team takes over
The AI answers first, around the clock. If it is unsure or the customer wants a person, your team takes over in the same window. The bot pauses as soon as a staff member takes over. The customer does not have to explain anything again.
From our German demo shop. All data is fictional.
Reply suggestion at the push of a button
As long as your team has not replied yet, your staff member gets a draft from your knowledge with one button. They edit it and send it as their own reply.
Team reply becomes FAQ
If a reply from your team fits every customer, you save it as an FAQ entry with one click. From then on the AI answers this question itself. A test case for our quality review comes with it.
Topic rules
You decide per topic what the AI answers on its own, for example delivery times and care on its own, complaints always with your team. We set it up and change it when you ask.
Order questions without shop integration
The AI shows the way to the status: customer account, shipping email, tracking. It hands problem cases to your team with the order number. There is no connection to your shop system at the moment.
Website chat and Messenger
The AI answers in the chat on your website and, on request, in Facebook Messenger, from the same knowledge and in the language your customer writes in. Both channels land in the inbox.
Labelled as AI
Every conversation shows that an AI answers. This meets the disclosure duty under Art. 50 EU AI Act.
Your team answers once. From then on, the bot does.
A conversation from our German demo shop, as your team sees it in the dashboard. All data is fictional.
Tap an image to enlarge
Inbox and leads
What your team has in the dashboard.
Inbox
You find every conversation and see what every answer is based on.
- Search and filters across all conversations
- Under every bot answer you see the documents it is based on
- Take over with one click, the bot pauses
- The log shows who paused and resumed the bot and when
- Team replies show the staff member’s name internally, not to the customer
- CSV export of conversations for owners and admins
Leads
No enquiry gets stuck in the chat.
- On buying interest or a callback request the AI asks for name and contact
- A new lead shows up as a notice on every dashboard page and goes to your team by email
- Lead list with status: New, Contacted, Won, Done
- One click opens the conversation. On your phone you see the leads as cards.
Knowledge and operations
We run your knowledge base. You approve.
Set up in 14 days
A 30-minute intake, knowledge preparation from your documents, handover rules for your team and two weeks of parallel operation with your current chat tool.
Knowledge base from websites, documents and FAQ
We build the knowledge from your websites and the documents that answer customer questions: product data, dimensions, material, care, delivery times, returns. For the most important questions we write checked FAQ entries with you. Your team adds more directly or takes them from its own replies. You see all three sources in one view, with no page limit. The knowledge base belongs to you.
Weekly review and weekly mail
Every week we check the conversations for accuracy and find the gaps. Open questions arrive as a weekly mail with a suggested answer. You approve with one click or correct it. No login, no training.
Monthly report
Conversations, share handled by the AI, handovers to your team, most common topics and open gaps. Every month by email.
Demo shop. August to October added for illustration. Changes within 48 hours
New product, new delivery time, new return rule. You tell us, we put it live within 48 hours.
Add-on to the Inbox
Phone intake
An AI phone assistant answers calls outside your hours or when the line is busy. It records name, request, callback number and, if needed, the order number. The summary goes to your team by email. It forwards emergencies to a mobile number.
- Your phone number stays. You activate it by call forwarding.
- Package S: € 119 a month, 1,000 minutes, 1 phone number
- Package M: € 359 a month, 3,600 minutes, 3 phone numbers, 3 calls at once
- Extra minutes € 15 per 100, one-off setup € 490
- Optional in both Inbox tiers. Annual partners get S free for 3 months, setup included
Data protection and security
What you need for your data protection review.
- Processing in the EU, hosting in Germany
- European language model (Mistral)
- Data processing agreement (DPA) and list of sub-processors
- Allowed domains in the dashboard, the widget starts only there
- AI disclosure under Art. 50 EU AI Act
- The knowledge base belongs to you, export at any time
Optional, in the Inbox on request, in self-service with the Chatbot Pro plan: appointment booking through your Cal.com account. The guest’s name and email go to Cal.com in the US. Your privacy policy has to cover this.
4 spots this round
We run every knowledge base ourselves. That is why we are taking on 4 customers right now. Request your spot or try the AI here in the chat. Not sure yet? With the free question check we show you within 48 hours how the bot answers your customers' 30 most common questions.
Prefer to set it up yourself, without weekly mail and report? Go to self-service
Request a spot
Tell us how many enquiries you get per month and which chat tool you use today. You get an answer with a worked example within one business day.
If we don't pick up, our AI phone assistant takes the call.