About ServasBot
Who runs ServasBot and how we operate your website chat
Who I am
I'm DI Hartmut Wernisch from Villach. For seven years I was Service Owner at Spar ICS for access and security in Slovenia, Croatia and Italy. Before that I was Technical Lead at a hosting company, responsible for team, budget and monitoring. I treat operations as a craft. I measure, improve and report. That is how we run your knowledge base.
"Favourite sport: beach volleyball. When I'm not at the laptop, you'll find me on the beach, mountain biking, out on the SUP or trying something new."
Why ServasBot?
There is plenty of chatbot software you set up yourself. Then the work stays with you: maintain the knowledge, find the gaps, correct the answers. With ServasBot Inbox we run this for you. Every week we review the conversations, send you open questions with a suggested answer, and you approve with one click. Our team sits in Villach. Your data stays in the EU.
Managed knowledge base
We build your knowledge from your documents and website and keep it up to date
"A weekly email with open questions. You approve or correct."
A fixed contact in our team
One person from our team knows your knowledge base and stays your contact. No call centre, no tickets
"We make changes within 48 hours."
Data in the EU
Hosting in Germany, a European language model from Mistral, a data processing agreement
"The knowledge base belongs to you. Export it any time."
What we offer
ServasBot Inbox
The website chat where the AI answers first and your team takes over in the same window. The bot pauses as soon as someone takes over. Purchase interest and callback requests reach your team by email with contact and request. Set up in 14 days.
Phone intake
An add-on to the Inbox. The AI takes calls outside your hours or when the line is busy, records name, request and callback number and emails your team a summary. Your phone number stays the same.
4 spots for ServasBot Inbox this round
We run every knowledge base ourselves. That is why we are taking on 4 customers right now. Request yours and we get back to you with a date for the intake.
Request a slotRequest a spot
Tell us how many enquiries you get per month and which chat tool you use today. You get an answer with a worked example within one business day.
If we don't pick up, our AI phone assistant takes the call.