For businesses whose customers ask before they buy
Your customer service gets more done. With the team you have.
The AI answers standard questions in your website chat from your own knowledge. Your team takes over the rest in the same window. We do the setup and upkeep, so the AI costs your team no time.
- Live in 14 days
- 30 days money back
- Processing in the EU
- 4 spots left this round
Customer service
Online
Does the cover fit a mattress that is 18 cm high?
Yes. The cover fits mattresses from 14 to 20 cm high. Washable at 60 degrees.
I would like 12 for our guest house. Is there a price for that?
A team member took over
Team
Sure. I will send you an offer today. Which email should it go to?
Your service is at its limit. And there is no time for AI.
Your team is stuck in standard questions
Prices, delivery times, sizes, availability, process. Your team answers them for the hundredth time and has no time for the advice that sells.
New people are hard to find
Customer advisors with product knowledge are scarce and training takes months. With two people, one sick day means half the enquiries wait.
An AI tool costs time first
Setting it up, maintaining the knowledge, checking answers. That eats exactly the time your service lacks. In a Bitkom survey, 51 % of companies name a lack of staff as a barrier to AI.
How your customer service gets better every week
- 1
A question comes in
In the chat on your website, around the clock.
- 2
The AI answers or hands over
It answers from your knowledge. If it is unsure, your team takes over in the same window. The bot pauses.
- 3
We review the conversations
Every week we check the answers for accuracy and find the gaps. Every answer shows its source.
- 4
Suggestion by mail
Every week you get the open questions, checked by us, with a suggested answer.
- 5
One click approves
You confirm or correct. No login, no training.
- 6
The knowledge grows
Approved answers go live at once, so do your team corrections in the chat. Every month the report shows what the AI handles and where it still learns.
Demo shop. August to October added for illustration.
Swipe for all six steps
Your team answers once. From then on, the bot does.
A conversation from our German demo shop, as your team sees it in the dashboard. All data is fictional.
Tap an image to enlarge
No enquiry gets lost
When someone wants to buy, the AI asks for name and contact. Your team gets an email with the whole conversation at once and takes the lead through to the order.
Your concerns, our answer
What businesses ask most often before they start.
I have no time for the setup
We set everything up. You give us 30 minutes and your documents. Live in 14 days, with two weeks of parallel operation next to your current chat. If we miss the 14 days, you do not pay the first month.
Our knowledge sits in heads and documents
We only use documents that answer customer questions. For the most important questions we write our own checked answers with you. Every week real customer questions are added. A good reply from your team becomes an FAQ entry with one click.
The AI says something wrong
We review the conversations every week. If the AI is unsure, it hands over to your team. We find wrong answers before they repeat. Under every answer your team sees the documents it is based on.
My team fears for their jobs
Whoever takes over in the chat gets a suggested reply at the press of a button, edits it and sends it as their own. You decide per topic which ones the AI answers alone.
Our customers want people
Your team takes over with one click in the same window. The AI is labelled as AI.
Buying interest gets lost
If someone wants to buy or asks for a call back, the conversation goes to your team by email with contact and request.
Another tool someone has to maintain
Weekly mail and report arrive by email. We do the maintenance and the analysis. We make changes within 48 hours.
Data protection
Processing in the EU, hosting in Germany, European language model. Data processing agreement and list of processors are ready.
What does it cost in the end
One fixed price per month. No cost per message, no cost per user within your tier. Annual partners pay no setup fee.
Phone intake as an add-on
Calls outside opening hours or on a busy line are taken by an AI phone assistant. It records name, request, call-back number and the order number if needed, and emails the summary to your team. It forwards emergencies to a mobile number. Your number stays the same. From € 119 a month, free for 3 months for annual partners.
One offer, two sizes
Built for teams whose enquiries outgrow them from about 500 chat conversations a month.
Compared with one more person
A part-time hire with 20 hours a week costs at least about € 1,700 a month under the Austrian retail collective agreement. Add the search and months of training. The Inbox is live in 14 days and knows your answers from day one.
Minimum salary under the Austrian retail collective agreement 2026, group C, level 1, 20 hours a week, 14 salaries a year, about 28 % employer contributions. Comparison, not a promise that the Inbox replaces a person.
Up to 1,500 chat conversations a month
€ 990/month
- Users
- 10
- Phone intake
- optional, from € 119
Knowledge from your website and your documents, review of every conversation, weekly mail, monthly report, reply suggestions for your team, Facebook Messenger on request
Request a spotUp to 3,000 chat conversations a month
€ 1,490/month
- Users
- unlimited
- Phone intake
- optional, from € 119
- Quarterly review
- 60 minutes per quarter
Knowledge from your website and your documents, review of every conversation, weekly mail, monthly report, reply suggestions for your team, Facebook Messenger on request
Request a spot4 spots left at this price. After that the list price goes up. As a customer you keep your price. We only adjust it to the Austrian consumer price index, at most once a year and for the first time after 12 months.
We set up at most 2 new customers a month, because we run every knowledge base ourselves.
You choose how you pay
Annual partner
- 12 months, paid monthly
- No setup fee (worth € 1,900)
- Bonus: phone intake S free for 3 months, setup included (worth € 847)
- Bonus: an FAQ page for your website built from real chat questions
- If you cancel before the 12 months are up, you pay the € 1,900 setup. After that, cancel monthly.
Monthly
- One-off setup € 1,900
- Due only after acceptance: your team asks 20 test questions and the answers fit
- Bonus: an FAQ page for your website built from real chat questions
- Either side cancels monthly by email, effective at the end of the month
In both: 30 days money back, setup included. Live in 14 days, or you do not pay the first month (your documents arrive within 3 working days after the first call).
Prices excl. VAT, paid monthly. A conversation ends when no message arrives for 24 hours.
Price details
Fair use: up to 10 messages per conversation on average.
Over 3,000 chat conversations on request. Two months in a row above your quota: you move to the next tier from the following month, never retroactively.
Extra channel, for example a second website: € 190 a month.
Phone intake is optional in both tiers. S: € 119 a month, 1,000 minutes, 1 number. M: € 359 a month, 3,600 minutes, 3 numbers, 3 calls at once. Extra minutes € 15 per 100. One-off setup € 490. Phone minutes do not count toward your chat conversations.
Below 500 chat conversations a month, our self-service from € 49 fits. To self-service
Not sure yet?
Take the free question check. You send 10 real customer questions, we add 20. Within 48 hours you see what the bot answers and where knowledge is missing. Then you test it yourself for 7 days.
Request a question checkOur two guarantees
Money-back guarantee: 30 days
30 days money back, setup included, no reason needed.
Go-live guarantee: 14 days
Live in 14 days, or you do not pay the first month. The only condition: your documents arrive within 3 working days after the first call.
Who is behind it
DI Hartmut Wernisch, Villach, Austria. Seven years as Service Owner at Spar ICS for access and security in Slovenia, Croatia and Italy. Before that Technical Lead at a hosting company, responsible for team, budget and monitoring. For us, operations means: measure, improve, report. That is how we run your knowledge base.
More about usWhat a customer says about our AI phone assistant
"Since we started using the AI phone assistant, our availability has improved significantly. Calls are answered reliably, even outside our business hours, and handled professionally. What impressed us most is how natural and friendly the communication feels."Read the full story →
- Hosting in Germany
- European language model (Mistral)
- AI disclosure under Art. 50 EU AI Act
Frequently asked questions
Request a spot
Tell us how many enquiries you get per month and which chat tool you use today. You get an answer with a worked example within one business day.
If we don't pick up, our AI phone assistant takes the call.